Frequently Asked Questions

What is your check in time?

Please plan to arrive any time after 4 pm.

What is your check out time?

Please plan to check out by 12 noon.

What is the cost for a late check out?

Late check out fees range from $50 to a full day accommodation rate. This is subject to availability on that same day.

What are your payment policies?

Most reservations do not require pre-payment unless specified and require a credit card hold only.

Advanced Purchase: Our discounted advanced purchase rate requires pre-payment to reserve. This rate is also non-refundable should you cancel your reservation.

Pre-authorizations: Upon check in, all reservations paying with a valid credit card will be authorized for the full room and tax per night plus an incidental deposit of $100. Payment for your hotel room will be charged during check-out. If your reservation is pre-paid, a pre-authorization of $100 will still be required to cover any incidentals.

What is your cancellation policy?

To cancel without charge, you must call 24 hours prior to your arrival date to avoid the charge of a 1-night room fee plus tax. If you do not show up for your reservation, your reservation will be marked as “no show” and you will be charged a 1-night room fee plus tax, and any remaining nights you have booked will be automatically cancelled.

Advanced Purchase reservations are non-refundable should you cancel your reservation.

Group Bookings - please check with your reservation/event coordinator for information.

3rd Party Booking- reservations must be cancelled through the 3rd party.

Can I book a reservation without a credit card?

We require a valid credit card to book a reservation.

Can I pay with a different method of payment at check in?

At the time of your reservation, a credit card is necessary. However, should you wish to pay with cash upon check in (without a credit card), we will require the cost of your room reservation plus tax for all reserved nights, as well as a $400 debit deposit. This deposit will be refunded upon departure, following and based on the inspection of the room/suite and if you have no additional room expenses at that time.

Is The Simon Hotel Sydney pet friendly?

Pets are permitted on our pet friendly floors at a cost of $35 plus tax per week. Please notify us in advance to ensure that we can reserve a pet friendly floor for you.

Is there a cost for parking?

Parking is $15 plus tax per day in our gated parking lot. Some exceptions may apply.

Do you offer free internet access for guests?

Wi-Fi is free throughout the hotel and available to all.

Do you have a restaurant on site?

Trio Restaurant, located on the lobby level, offers breakfast and evening dinner service daily.

Is Breakfast included?

Breakfast is not included with your reservation. We offer a made-to-order à la carte breakfast at Trio Restaurant at a great price.

Do you have cooking facilities in any of the guest suites?

We do not have any full cooking facilities, however our suites are equipped with a mini fridge, microwave, and coffee maker. Dishes, cutlery and toaster are available upon request.

Do you offer housekeeping service?

Our housekeeping team is proud to provide daily tidy-over service. Full stayover service will be provided after the third night.

Do you have cots or cribs available?

Playpens for infants are available upon request. Additional beds such as cots are not available.

Do you have laundry facilities?

We have coin operated laundry facilities on site. Laundry detergent is available to purchase in our Lobby Market.

What is your smoking / vaping policy?

We are a fully non-smoking, non-vaping property – please note there is a $400 fee for violation of this policy.

How far are you from the downtown area?

The Simon Hotel Sydney is located in the heart of downtown Sydney in the beautiful waterfront district.

How far are you from the airport?

We are located 13.7 km from the JA Douglas McCurdy Sydney Airport, a short 20-minute drive.